Air France flight delayed or cancelled? Claim up to €600
Air France connects Portugal to Paris and onward destinations worldwide through its CDG hub. As an EU carrier, Air France flights are fully covered by EC 261/2004 compensation rules.
Claims reputation
Air France has a reasonable claims process but tends to be slow. They usually respond within 60 days and generally pay valid claims without requiring legal escalation.
Tips for claiming against Air France
- Air France often offers miles or vouchers as first response — insist on cash compensation if that's your preference.
- For connecting flights via CDG, Air France is liable for delays caused by tight connections they scheduled.
- Use Air France's online claim portal first; it creates a paper trail useful for escalation.
Compensation amounts
€250
Under 1,500km
€400
1,500–3,500km
€600
Over 3,500km
Common Air France routes
Routes from Portugal
Frequently asked questions
How much compensation can I claim from Air France?
Under EU Regulation EC 261/2004, you can claim €250 for flights under 1,500 km, €400 for flights between 1,500–3,500 km, and €600 for flights over 3,500 km. These amounts apply per passenger regardless of what you paid for your ticket.
How do I claim compensation from Air France?
You can claim directly through Air France's customer service, but airlines often delay or reject valid claims. Using a claims service like FlightOwed means your claim is assessed by experts, letters are drafted professionally, and — if needed — legal action is taken. We charge 25% only if we win.
How long do I have to claim from Air France?
EU law doesn't set a single deadline — it depends on your country's statute of limitations. In most EU countries it's 2–3 years; in some (like the UK pre-Brexit) it's 6 years. If your flight was in the last 3 years, you almost certainly still have time to claim.
Does EC 261/2004 apply to Air France flights?
Yes, if your flight departed from any EU airport, OR if Air France is an EU-registered carrier and your flight arrived at an EU airport. The regulation covers all qualifying routes regardless of where you bought your ticket.
What if Air France claims extraordinary circumstances?
Airlines frequently invoke "extraordinary circumstances" to avoid paying compensation — but many claims are unjustified. Technical faults, crew scheduling issues, and overbooking are NOT extraordinary circumstances. We challenge invalid claims on your behalf.