ITA Airways flight delayed or cancelled? Claim up to €600
ITA Airways is Italy's flag carrier, the successor to Alitalia, operating from Rome Fiumicino. A SkyTeam member, ITA connects Portugal to major Italian cities. As an EU carrier, EC 261/2004 fully applies.
Claims reputation
ITA Airways has been improving its claims process since replacing Alitalia. Response times are moderate at 4–8 weeks, though the transition period has caused some inconsistency.
Tips for claiming against ITA Airways
- ITA Airways is a separate legal entity from Alitalia — claims for old Alitalia flights cannot be filed with ITA.
- ENAC (Ente Nazionale per l'Aviazione Civile) is Italy's NEB for escalating ITA Airways claims.
- Rome Fiumicino connections can be tight — if ITA rebooks you and you miss a connection, the full journey delay counts.
Compensation amounts
€250
Under 1,500km
€400
1,500–3,500km
€600
Over 3,500km
Common ITA Airways routes
Routes from Portugal
Does ITA Airways pay EC261 claims?
ITA Airways is steadily improving its compensation handling post-Alitalia. Claims typically take 4–8 weeks to process. The airline is generally willing to pay valid claims, especially when passengers reference specific EC 261 articles. Escalation to ENAC is effective for unresolved cases.
Frequently asked questions
How much compensation can I claim from ITA Airways?
Under EU Regulation EC 261/2004, you can claim €250 for flights under 1,500 km, €400 for flights between 1,500–3,500 km, and €600 for flights over 3,500 km. These amounts apply per passenger regardless of what you paid for your ticket.
How do I claim compensation from ITA Airways?
You can claim directly through ITA Airways's customer service, but airlines often delay or reject valid claims. Using a claims service like FlightOwed means your claim is assessed by experts, letters are drafted professionally, and — if needed — legal action is taken. We charge 25% only if we win.
How long do I have to claim from ITA Airways?
EU law doesn't set a single deadline — it depends on your country's statute of limitations. In most EU countries it's 2–3 years; in some (like the UK pre-Brexit) it's 6 years. If your flight was in the last 3 years, you almost certainly still have time to claim.
Does EC 261/2004 apply to ITA Airways flights?
Yes, if your flight departed from any EU airport, OR if ITA Airways is an EU-registered carrier and your flight arrived at an EU airport. The regulation covers all qualifying routes regardless of where you bought your ticket.
What if ITA Airways claims extraordinary circumstances?
Airlines frequently invoke "extraordinary circumstances" to avoid paying compensation — but many claims are unjustified. Technical faults, crew scheduling issues, and overbooking are NOT extraordinary circumstances. We challenge invalid claims on your behalf.