Jet2 flight delayed or cancelled? Claim up to €600
Jet2 is a major UK leisure carrier operating from over 10 UK bases to holiday destinations including Portugal's Algarve. Post-Brexit, UK261 applies to UK departures while EC 261/2004 applies to EU departures (e.g., Faro to UK).
Claims reputation
Jet2 has a mixed reputation — they can be cooperative for straightforward claims but may resist complex ones. Post-Brexit dual regulation adds confusion.
Tips for claiming against Jet2
- For flights from Faro/Lisbon to the UK, EC 261/2004 applies. For flights from the UK to Portugal, UK261 applies.
- UK CAA and CEDR (Centre for Effective Dispute Resolution) handle escalations for UK261 claims.
- Jet2 operates dense summer schedules to the Algarve — delays are more common in peak season.
Compensation amounts
€250
Under 1,500km
€400
1,500–3,500km
€600
Over 3,500km
Common Jet2 routes
Routes from Portugal
Does Jet2 pay EC261 claims?
Jet2 generally processes valid claims within 6–8 weeks. For EU-departure flights (e.g., Faro to UK), they pay in euros under EC 261. Post-Brexit, UK-departure claims fall under UK261 with similar compensation in GBP. CEDR arbitration is a free escalation option for UK-regulated flights.
Frequently asked questions
How much compensation can I claim from Jet2?
Under EU Regulation EC 261/2004, you can claim €250 for flights under 1,500 km, €400 for flights between 1,500–3,500 km, and €600 for flights over 3,500 km. These amounts apply per passenger regardless of what you paid for your ticket.
How do I claim compensation from Jet2?
You can claim directly through Jet2's customer service, but airlines often delay or reject valid claims. Using a claims service like FlightOwed means your claim is assessed by experts, letters are drafted professionally, and — if needed — legal action is taken. We charge 25% only if we win.
How long do I have to claim from Jet2?
EU law doesn't set a single deadline — it depends on your country's statute of limitations. In most EU countries it's 2–3 years; in some (like the UK pre-Brexit) it's 6 years. If your flight was in the last 3 years, you almost certainly still have time to claim.
Does EC 261/2004 apply to Jet2 flights?
Yes, if your flight departed from any EU airport, OR if Jet2 is an EU-registered carrier and your flight arrived at an EU airport. The regulation covers all qualifying routes regardless of where you bought your ticket.
What if Jet2 claims extraordinary circumstances?
Airlines frequently invoke "extraordinary circumstances" to avoid paying compensation — but many claims are unjustified. Technical faults, crew scheduling issues, and overbooking are NOT extraordinary circumstances. We challenge invalid claims on your behalf.