Luxair flight delayed or cancelled? Claim up to €600
Luxair is Luxembourg's flag carrier, a very small government-owned airline operating from Luxembourg Findel Airport. It offers seasonal connections to Portugal. As an EU carrier, EC 261/2004 fully applies.
Claims reputation
Luxair is a small, government-owned carrier. Claims handling is slow due to limited staff, but the airline is generally fair and pays valid claims eventually.
Tips for claiming against Luxair
- Luxembourg's Direction de l'Aviation Civile (DAC) is the NEB for escalating Luxair claims.
- Luxair's small fleet means a single aircraft issue can disrupt multiple routes — document all delays thoroughly.
- Government ownership means Luxair is less likely to dispute valid claims aggressively than private carriers.
Compensation amounts
€250
Under 1,500km
€400
1,500–3,500km
€600
Over 3,500km
Common Luxair routes
Routes from Portugal
Does Luxair pay EC261 claims?
Luxair is slow but ultimately reliable with compensation payments. Expect 6–10 weeks for processing due to the airline's small administrative team. Being government-owned, Luxair tends to comply with EC 261 obligations without excessive resistance. Escalation to Luxembourg's DAC is rarely necessary but effective.
Frequently asked questions
How much compensation can I claim from Luxair?
Under EU Regulation EC 261/2004, you can claim €250 for flights under 1,500 km, €400 for flights between 1,500–3,500 km, and €600 for flights over 3,500 km. These amounts apply per passenger regardless of what you paid for your ticket.
How do I claim compensation from Luxair?
You can claim directly through Luxair's customer service, but airlines often delay or reject valid claims. Using a claims service like FlightOwed means your claim is assessed by experts, letters are drafted professionally, and — if needed — legal action is taken. We charge 25% only if we win.
How long do I have to claim from Luxair?
EU law doesn't set a single deadline — it depends on your country's statute of limitations. In most EU countries it's 2–3 years; in some (like the UK pre-Brexit) it's 6 years. If your flight was in the last 3 years, you almost certainly still have time to claim.
Does EC 261/2004 apply to Luxair flights?
Yes, if your flight departed from any EU airport, OR if Luxair is an EU-registered carrier and your flight arrived at an EU airport. The regulation covers all qualifying routes regardless of where you bought your ticket.
What if Luxair claims extraordinary circumstances?
Airlines frequently invoke "extraordinary circumstances" to avoid paying compensation — but many claims are unjustified. Technical faults, crew scheduling issues, and overbooking are NOT extraordinary circumstances. We challenge invalid claims on your behalf.