TUI fly flight delayed or cancelled? Claim up to €600
TUI fly is a German leisure airline within the TUI Group, connecting Portugal's Algarve and other destinations to Germany. As an EU carrier, EC 261/2004 fully applies. TUI's multi-entity structure can complicate claims.
Claims reputation
TUI fly has a reputation for slow claims processing. The TUI Group's complex multi-entity structure (TUI fly Deutschland, TUI fly Belgium, TUI Airways UK) can cause confusion about which entity is liable.
Tips for claiming against TUI fly
- Identify the correct TUI entity on your booking confirmation — TUI fly (X3) is the German entity.
- Germany's söp (Schlichtungsstelle für den öffentlichen Personenverkehr) is a free arbitration board for TUI fly claims.
- Package holiday disruptions may entitle you to additional compensation under the EU Package Travel Directive.
Compensation amounts
€250
Under 1,500km
€400
1,500–3,500km
€600
Over 3,500km
Common TUI fly routes
Does TUI fly pay EC261 claims?
TUI fly is notoriously slow with compensation claims, often taking 8–12 weeks for initial responses. The multi-entity TUI Group structure means claims sometimes get redirected between entities. Germany's söp arbitration is highly effective — TUI participates and generally complies with söp rulings.
Frequently asked questions
How much compensation can I claim from TUI fly?
Under EU Regulation EC 261/2004, you can claim €250 for flights under 1,500 km, €400 for flights between 1,500–3,500 km, and €600 for flights over 3,500 km. These amounts apply per passenger regardless of what you paid for your ticket.
How do I claim compensation from TUI fly?
You can claim directly through TUI fly's customer service, but airlines often delay or reject valid claims. Using a claims service like FlightOwed means your claim is assessed by experts, letters are drafted professionally, and — if needed — legal action is taken. We charge 25% only if we win.
How long do I have to claim from TUI fly?
EU law doesn't set a single deadline — it depends on your country's statute of limitations. In most EU countries it's 2–3 years; in some (like the UK pre-Brexit) it's 6 years. If your flight was in the last 3 years, you almost certainly still have time to claim.
Does EC 261/2004 apply to TUI fly flights?
Yes, if your flight departed from any EU airport, OR if TUI fly is an EU-registered carrier and your flight arrived at an EU airport. The regulation covers all qualifying routes regardless of where you bought your ticket.
What if TUI fly claims extraordinary circumstances?
Airlines frequently invoke "extraordinary circumstances" to avoid paying compensation — but many claims are unjustified. Technical faults, crew scheduling issues, and overbooking are NOT extraordinary circumstances. We challenge invalid claims on your behalf.