Condor flight delayed or cancelled? Claim up to €600
Condor is a German leisure airline operating flights from Portugal to Germany, particularly popular for holiday routes from Faro. EU compensation rules fully apply to all Condor flights.
Claims reputation
Condor has improved its claims process after restructuring. They generally respond within 6-8 weeks and are relatively cooperative.
Tips for claiming against Condor
- Condor's post-restructuring entity is fully liable for compensation — don't accept claims that the 'old Condor' was responsible.
- Faro-Germany routes are popular holiday routes with high disruption rates in summer.
- Germany's SÖP arbitration board is a free option for escalating Condor claims.
Compensation amounts
€250
Under 1,500km
€400
1,500–3,500km
€600
Over 3,500km
Common Condor routes
Routes from Portugal
Frequently asked questions
How much compensation can I claim from Condor?
Under EU Regulation EC 261/2004, you can claim €250 for flights under 1,500 km, €400 for flights between 1,500–3,500 km, and €600 for flights over 3,500 km. These amounts apply per passenger regardless of what you paid for your ticket.
How do I claim compensation from Condor?
You can claim directly through Condor's customer service, but airlines often delay or reject valid claims. Using a claims service like FlightOwed means your claim is assessed by experts, letters are drafted professionally, and — if needed — legal action is taken. We charge 25% only if we win.
How long do I have to claim from Condor?
EU law doesn't set a single deadline — it depends on your country's statute of limitations. In most EU countries it's 2–3 years; in some (like the UK pre-Brexit) it's 6 years. If your flight was in the last 3 years, you almost certainly still have time to claim.
Does EC 261/2004 apply to Condor flights?
Yes, if your flight departed from any EU airport, OR if Condor is an EU-registered carrier and your flight arrived at an EU airport. The regulation covers all qualifying routes regardless of where you bought your ticket.
What if Condor claims extraordinary circumstances?
Airlines frequently invoke "extraordinary circumstances" to avoid paying compensation — but many claims are unjustified. Technical faults, crew scheduling issues, and overbooking are NOT extraordinary circumstances. We challenge invalid claims on your behalf.