Lufthansa flight delayed or cancelled? Claim up to €600
Lufthansa is Germany's flag carrier and operates key connections between Portugal and its Frankfurt and Munich hubs. Lufthansa passengers can claim compensation for delays and cancellations under EU regulations.
Claims reputation
Lufthansa generally processes claims professionally but can be slow, taking 2-3 months. They tend to honour valid claims without excessive pushback.
Tips for claiming against Lufthansa
- Lufthansa connecting flights via Frankfurt often cause missed connections — claim for the full delay at final destination.
- If Lufthansa rebooks you on a Star Alliance partner, your compensation rights remain the same.
- Lufthansa's German SÖP arbitration board is a free escalation option before legal action.
Compensation amounts
€250
Under 1,500km
€400
1,500–3,500km
€600
Over 3,500km
Common Lufthansa routes
Routes from Portugal
Frequently asked questions
How much compensation can I claim from Lufthansa?
Under EU Regulation EC 261/2004, you can claim €250 for flights under 1,500 km, €400 for flights between 1,500–3,500 km, and €600 for flights over 3,500 km. These amounts apply per passenger regardless of what you paid for your ticket.
How do I claim compensation from Lufthansa?
You can claim directly through Lufthansa's customer service, but airlines often delay or reject valid claims. Using a claims service like FlightOwed means your claim is assessed by experts, letters are drafted professionally, and — if needed — legal action is taken. We charge 25% only if we win.
How long do I have to claim from Lufthansa?
EU law doesn't set a single deadline — it depends on your country's statute of limitations. In most EU countries it's 2–3 years; in some (like the UK pre-Brexit) it's 6 years. If your flight was in the last 3 years, you almost certainly still have time to claim.
Does EC 261/2004 apply to Lufthansa flights?
Yes, if your flight departed from any EU airport, OR if Lufthansa is an EU-registered carrier and your flight arrived at an EU airport. The regulation covers all qualifying routes regardless of where you bought your ticket.
What if Lufthansa claims extraordinary circumstances?
Airlines frequently invoke "extraordinary circumstances" to avoid paying compensation — but many claims are unjustified. Technical faults, crew scheduling issues, and overbooking are NOT extraordinary circumstances. We challenge invalid claims on your behalf.