Norwegian Air Shuttle flight delayed or cancelled? Claim up to €600
Norwegian Air Shuttle operates routes across Europe and to North America. As a Norwegian (EEA) carrier, passengers on qualifying EU-departure flights are entitled to compensation under EC 261/2004. Post-2021 restructuring, Norwegian has improved claims handling and typically responds within 30–60 days.
Claims reputation
Norwegian has improved significantly since its 2021 restructuring. Claims are processed through their online portal and typically resolved within 30–60 days. Valid EC261 claims are generally paid without requiring legal escalation, though extraordinary circumstances defences are still invoked for weather and ATC delays.
Tips for claiming against Norwegian Air Shuttle
- File via Norwegian's official claims portal — it creates a timestamped paper trail useful if escalation is needed.
- Norwegian's 2021 bankruptcy restructuring does NOT affect claims for flights operated after that period.
- For flights departing Norway, the Norwegian Aviation Authority (Luftfartstilsynet) handles ADR escalations.
- Norwegian routes from UK airports (pre-Brexit routes) may have different compensation rules — focus on EU-departure flights for EC261 coverage.
- Norwegian generally pays within 60 days of a valid claim; if not, escalate to the NEB in your departure country.
Compensation amounts
€250
Under 1,500km
€400
1,500–3,500km
€600
Over 3,500km
Common Norwegian Air Shuttle routes
Routes from Portugal
Does Norwegian Air Shuttle pay EC261 claims?
Generally cooperative. Norwegian processes most valid claims through their portal within 30–60 days. Legal escalation is rarely needed for clear-cut cases, but they do invoke extraordinary circumstances for weather and ATC disruptions.
Frequently asked questions
How much compensation can I claim from Norwegian Air Shuttle?
Under EU Regulation EC 261/2004, you can claim €250 for flights under 1,500 km, €400 for flights between 1,500–3,500 km, and €600 for flights over 3,500 km. These amounts apply per passenger regardless of what you paid for your ticket.
How do I claim compensation from Norwegian Air Shuttle?
You can claim directly through Norwegian Air Shuttle's customer service, but airlines often delay or reject valid claims. Using a claims service like FlightOwed means your claim is assessed by experts, letters are drafted professionally, and — if needed — legal action is taken. We charge 25% only if we win.
How long do I have to claim from Norwegian Air Shuttle?
EU law doesn't set a single deadline — it depends on your country's statute of limitations. In most EU countries it's 2–3 years; in some (like the UK pre-Brexit) it's 6 years. If your flight was in the last 3 years, you almost certainly still have time to claim.
Does EC 261/2004 apply to Norwegian Air Shuttle flights?
Yes, if your flight departed from any EU airport, OR if Norwegian Air Shuttle is an EU-registered carrier and your flight arrived at an EU airport. The regulation covers all qualifying routes regardless of where you bought your ticket.
What if Norwegian Air Shuttle claims extraordinary circumstances?
Airlines frequently invoke "extraordinary circumstances" to avoid paying compensation — but many claims are unjustified. Technical faults, crew scheduling issues, and overbooking are NOT extraordinary circumstances. We challenge invalid claims on your behalf.
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