Play Airlines flight delayed or cancelled? Claim up to €600
Play is an Icelandic low-cost carrier operating from Reykjavik Keflavík Airport with seasonal routes to Portugal. As an EEA carrier, EC 261/2004 applies to all Play flights. The airline launched in 2019 and is still building its operational track record.
Claims reputation
Play Airlines is a relatively new carrier with a still-developing claims process. As a low-cost airline operating in challenging Icelandic weather, disruptions are not uncommon.
Tips for claiming against Play Airlines
- Samgöngustofa (Icelandic Transport Authority) is the NEB for escalating Play Airlines claims.
- Play is a low-cost carrier — do not accept vouchers or travel credits in lieu of cash compensation.
- Icelandic weather delays are common but must be proven extraordinary and unavoidable by the airline to deny your claim.
Compensation amounts
€250
Under 1,500km
€400
1,500–3,500km
€600
Over 3,500km
Common Play Airlines routes
Does Play Airlines pay EC261 claims?
Play Airlines is a young carrier still establishing its compensation processes. Response times vary from 4–8 weeks. As a low-cost airline, they may initially offer vouchers — insist on cash compensation as required by EC 261. Escalation to Samgöngustofa is recommended if claims are not resolved within 8 weeks.
Frequently asked questions
How much compensation can I claim from Play Airlines?
Under EU Regulation EC 261/2004, you can claim €250 for flights under 1,500 km, €400 for flights between 1,500–3,500 km, and €600 for flights over 3,500 km. These amounts apply per passenger regardless of what you paid for your ticket.
How do I claim compensation from Play Airlines?
You can claim directly through Play Airlines's customer service, but airlines often delay or reject valid claims. Using a claims service like FlightOwed means your claim is assessed by experts, letters are drafted professionally, and — if needed — legal action is taken. We charge 25% only if we win.
How long do I have to claim from Play Airlines?
EU law doesn't set a single deadline — it depends on your country's statute of limitations. In most EU countries it's 2–3 years; in some (like the UK pre-Brexit) it's 6 years. If your flight was in the last 3 years, you almost certainly still have time to claim.
Does EC 261/2004 apply to Play Airlines flights?
Yes, if your flight departed from any EU airport, OR if Play Airlines is an EU-registered carrier and your flight arrived at an EU airport. The regulation covers all qualifying routes regardless of where you bought your ticket.
What if Play Airlines claims extraordinary circumstances?
Airlines frequently invoke "extraordinary circumstances" to avoid paying compensation — but many claims are unjustified. Technical faults, crew scheduling issues, and overbooking are NOT extraordinary circumstances. We challenge invalid claims on your behalf.