Turkish Airlines flight delayed or cancelled? Claim up to €600
Turkish Airlines connects Portugal to Istanbul and onwards to Asia, Africa, and beyond. EC 261/2004 applies to Turkish Airlines flights departing from EU airports.
Claims reputation
Turkish Airlines can be difficult with EC 261 claims. They may not respond to initial claims and often require escalation through enforcement bodies.
Tips for claiming against Turkish Airlines
- Only flights departing from EU airports are covered — return flights from Istanbul are not under EC 261.
- Turkish Airlines connecting flights via Istanbul: compensation depends on whether the first leg departed from the EU.
- Escalate to ANAC Portugal if Turkish Airlines doesn't respond within 6 weeks.
Compensation amounts
€250
Under 1,500km
€400
1,500–3,500km
€600
Over 3,500km
Common Turkish Airlines routes
Routes from Portugal
Frequently asked questions
How much compensation can I claim from Turkish Airlines?
Under EU Regulation EC 261/2004, you can claim €250 for flights under 1,500 km, €400 for flights between 1,500–3,500 km, and €600 for flights over 3,500 km. These amounts apply per passenger regardless of what you paid for your ticket.
How do I claim compensation from Turkish Airlines?
You can claim directly through Turkish Airlines's customer service, but airlines often delay or reject valid claims. Using a claims service like FlightOwed means your claim is assessed by experts, letters are drafted professionally, and — if needed — legal action is taken. We charge 25% only if we win.
How long do I have to claim from Turkish Airlines?
EU law doesn't set a single deadline — it depends on your country's statute of limitations. In most EU countries it's 2–3 years; in some (like the UK pre-Brexit) it's 6 years. If your flight was in the last 3 years, you almost certainly still have time to claim.
Does EC 261/2004 apply to Turkish Airlines flights?
Yes, if your flight departed from any EU airport, OR if Turkish Airlines is an EU-registered carrier and your flight arrived at an EU airport. The regulation covers all qualifying routes regardless of where you bought your ticket.
What if Turkish Airlines claims extraordinary circumstances?
Airlines frequently invoke "extraordinary circumstances" to avoid paying compensation — but many claims are unjustified. Technical faults, crew scheduling issues, and overbooking are NOT extraordinary circumstances. We challenge invalid claims on your behalf.